How to build NPS survey via Microsoft Forms and Microsoft Flow


Recently, Microsoft Forms were extended by adding new NPS type questions and here is the most basic way to use it with your clients.

So, firstly we need to add a special type of question

1NPS create

And then customize it if needed

2NPS edit

Finally, this form could be shared and results could be reviewed on the Responses page

3NPS results

Now, there is an option to receive notifications to notify about any new feedback and there are some predefined templates in Flow, e.g. the one called “Notify me in Outlook when a student completes a quiz” and it will do exactly what we are looking for.

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